If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Suppose you need to exchange it for the same thing, email and send your item to The Low Vision Store, 2200 University Ave W, Suite 200, Saint Paul, MN 55114, United States.

We only replace items if they are defective or damaged. If you’ve done all this and still have not received your refund, please please get in touch with items (if applicaregular-pricedlar, priced items may be refunded unfortunately, sale items cannot be refunded. There is often some processing time before a refund is posted. Then contact your credit card company it may take some time before your refund is officially posted. If you haven’t received a refund, first recheck your bank account. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will email you to notify you that we have received your returned item. Any item that is returned more than 15 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CCTVs (desktop, portable, handheld) are limited to a restocking fee as that item is deemed a demo piece of equipment. There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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